Camel caravan crossing the Sam sand dunes near Jaisalmer at sunset

Cancellation & Refund Policy

Last updated: September 13, 2026

We understand that travel plans can change. This policy explains how cancellations and refunds are handled for Jaisalmer tour packages, taxi bookings, desert safari experiences and our Premium Dinner on the Dunes.

Cancellation by You

Cancellation requests must be sent to us in writing via WhatsApp, email or phone, quoting your booking details. The following standard refund schedule applies to tour packages and desert safari bookings, based on how far in advance of your travel date you cancel:

7 or more days before travel: 75% refund of amount paid
3–6 days before travel: 50% refund of amount paid
Less than 48 hours before travel, or no-show: no refund

These windows are our standard policy and may be adjusted for specific bookings — always confirm the applicable cancellation terms with us in writing at the time of booking.

Taxi & Transfer Bookings

Airport, railway station and local taxi bookings can generally be cancelled or rescheduled free of charge up to 6 hours before the scheduled pickup time. Cancellations made after a driver has already been dispatched may incur a nominal charge to cover the driver's time and fuel.

Cancellation by The Jaisalmer Travel

In rare cases where we need to cancel or substantially modify a booking — due to severe weather, safety concerns, government restrictions, or a partner (camp, vehicle, performer) becoming unavailable — we will offer you the choice of a full refund or an alternative date or equivalent experience at no extra cost.

Force Majeure

Neither party is responsible for delays or cancellations arising from events beyond reasonable control, including extreme weather, natural disasters, government travel restrictions, strikes, or border-area closures affecting excursions such as Tanot Mata and Longewala. In such cases we will work with you to reschedule where possible.

Refund Method & Timeline

Approved refunds are processed back to the original payment method (or via bank transfer/UPI, where applicable) within 7–10 business days of the cancellation being confirmed in writing.